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New Member
posted May 19, 2024 4:55:55 PM

Can any explain why I paid $59 to file MA tax?

why is order # TTWCA212771791?

0 3 3931
3 Replies
Level 15
May 19, 2024 5:07:00 PM

Yes in Deluxe and higher the state is a separate charge.  $59 for Deluxe.

 

How to review your fees

https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-review-my-fees-in-turbotax-online/00/26353

 

 

New Member
May 23, 2024 7:18:31 AM

Deluxe means that I pay $59.00 to file state income tax (MA). Right?   Package says "print free or e-file for an additional fee".   I opted to print and was still charged $59.00.

At the same time, I opted for federal tax to be e-filed and was charged additional $59.00 AFTER buying program for $59.00. 

Did I get turbo-scammed or what?

Level 15
May 23, 2024 7:43:01 AM

Package?   Did you purchase the CD/download but then accidentally use online software by mistake?

 

 

We see people get confused and they keep logging in to online software which will require them to pay at the end.   You need to use the desktop software.   One way to tell if you are using the right software---your tool bar.   Online software has the toolbar in a black vertical column on the left side of the screen.   Desktop software has the tools up on the top of your TT screen.

 

 

You appear to be posting from online software instead of the desktop CD/download software that the license code is for.  If you are using online, you are using the wrong program.  You need to switch to the desktop software to get what you paid for.  You have to download it, update it and open it up from your own hard drive to use it.  

 

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-the-turbotax-software/00/26129

 

 

You do not say where you purchased your software.   See if you can get a refund for the desktop software.

 

To request a refund from TT ;  https://support.turbotax.intuit.com/forms/refund-request.jsp