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Level 1
posted Apr 8, 2022 2:34:49 PM

How do I download the software on a second computer? I have been online for an hour

I am unable to use the code on a Mac after downloading on a Windows computer. How do I do this. Noah just told me it's not possible since I bought mine from Costco. I had this same problem last year.

 

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1 Replies
Intuit Alumni
Apr 8, 2022 5:48:49 PM

You can't install the MAC version on Windows or vice versa. You can contact support for assistance. 

 

This FAQ will provide you with the steps to contact an agent. 
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632


Where can I obtain authentic TurboTax programs?
https://ttlc.intuit.com/community/choosing-a-product/help/where-can-i-buy-the-turbotax-software/00/25893