You are asking from TT Live, for which you pay extra. Please contact a rep.
https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live
Go back and review your entries on the Form 1099-R that you entered for your retirement income. Make sure that you did not enter a decimal point in the wrong place or have a comma entered instead of a decimal point.
Up to 85% of Social Security Retirement/Disability/Survivors benefits becomes taxable when all your other income plus 1/2 your social security reaches:
Married Filing Jointly - $32,000
Single or Head of Household - $25,000
Married Filing Separately - 0
Was tax withheld from the retirement account distribution? We do not know what you mean by a "huge" refund. We cannot see your tax return.
Did you enter your 1099R and SSA1099's in the right places?
To enter your retirement income, Go to Federal> Wages and Income>Retirement Plans and Social Security>IRA 401 k) Pension Plan Withdrawals to enter your 1099R.
Go to Federal> Wages & Income>>Retirement Plans and Social Security (SSA1099 and 1099RRB) to enter your SSA1099.