Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Jan 18, 2025 5:25:36 AM

Is there a problem with the turbo tax program regarding 1099R? Keeps saying it needs review but it doesn't

3 68 9921
24 Replies
Level 15
Jan 18, 2025 5:29:57 AM

This type of issue is usually resolved by deleting the Form 1099-R and then re-entering the form manually.

 

To enter, edit or delete a form 1099-R -

Click on Federal Taxes (Personal using Home and Business)
Click on Wages and Income (Personal Income using Home and Business)
Click on I'll choose what I work on (if shown)
Scroll down to Retirement Plans and Social Security
On IRA, 401(k), Pension Plan Withdrawals (1099-R), click the start or update button

Level 3
Jan 18, 2025 1:17:30 PM

@DoninGA 

 

Barely two hours ago you suggested that I, having the same problem, should enter the full annual payment amount I received as a solution.

Now that I see two users posting with the same issue on the same day, I would think this is either a bug or two users both doing the same thing wrong. I would think two different solutions might be confusing.

Have any other users begun having this issue since the software update was released two days ago? It certainly wasn't a problem for 2023.

Level 15
Jan 18, 2025 1:20:53 PM

See this answer posted by employee Dawn……

There are follow-up questions in the retirement section that have to be answered after entering all of your 1099-Rs.   Each 1099-R form has a set of questions, and then there is another group of questions that need to be answered before moving on to the next income type.    

 

After reviewing the document entries, click on Continue (even if the Needs Review still shows) to answer the follow-up questions about disaster distributions.   Usually once those questions are answered, the Needs Review will go away.    

 

You may also try deleting the form and re-entering it if the issue persists.  

 

Level 15
Jan 18, 2025 1:27:54 PM

@rdm12744 I have entered two separate Form 1099-R 's using my 2024 Premier desktop edition for Windows and have had no issue with either form going through Review.

 

The issue usually is a glitch in the individual program and to correct it is necessary to delete the form and then re-enter.  If this does not correct the problem then need some feedback. 

Level 2
Jan 18, 2025 1:44:38 PM

Thank you for your response. 

Deleting the imported data and manually reentering the data did not resolve the issue in Premier online edition.  It is good to hear the desktop product is working.  Who in Turbotax is working to correct the issue?  I outline the issue in another post.

Thanks again

Level 15
Jan 18, 2025 1:47:13 PM

@tracypfisterer You will need to contact TurboTax support so they know that this is happening with the online editions.

 

You will have to contact TurboTax support for assistance with this problem. 


See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm


Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Level 3
Jan 18, 2025 2:59:25 PM

Deleting and re-entry is not a fix of the software. It is a workaround. I would think a workaround, when dealing with the IRS, is a pretty scary solution. I would hope TT engineers can fix this quickly. Since the advent of electronic filing, being able to file on the first possible date is both cool and important to my household.

If there is not a mass commentary about this already, 1) nobody is trying to do early taxes that receives a 1099R, 2) It is not necessarily a glitch in the software as much as something those encountering the problem are causing because of software changes from previous years.

Perhaps someone knows the answer to the question,

Has RMD rules changed from the years prior to 2024 filing? If not, why has TT suddenly changed the process used in the software from those years?

Level 2
Jan 19, 2025 7:39:39 AM

I am having the exact same issue with my 1099-Rs. I have tried and retried all of the solutions given, even deleting and starting the entire filing process over. But, I still get "needs review" errors on each form 1099-R. Has to be an online software issue. I see that the [problem is not an isolated one.

New Member
Jan 19, 2025 8:06:25 AM

Does not fix it. Spoke to TurboTax representative, issue will be resolved later this coming week.

Level 2
Jan 19, 2025 11:01:04 AM

Good luck getting it resolved in a couple weeks.  I spoke to them on the 10th (twice) and it still is not resolved. 

Level 3
Jan 20, 2025 4:21:30 AM

I surmise TT and Intuit would prefer there not be another investigation or legal action against them.

 

If not fixed by the earliest filing date (I surmise there are more than those just posting here that use the earliest date of 1/27/2024), those trying to electronically file ASAP (like me) are put at a disadvantage and a refund could be delayed for an inordinate amount of time. The question begging to be answered, is will TT even allow our returns to be filed electronically if the "Needs Review" error persists AND we can file? If not, why should we have to pay for the use of their software, which normally gives an early file credence?

 

I also wonder, when getting live tax advice, what are they telling the customer when the software doesn't allow individual returns to be filed correctly. It isn't like their advice is free, just sayin!

New Member
Jan 20, 2025 9:31:45 AM

I have deleted and hand entered IRA information, unlinked my IRA account to be imported, and logged in and out of account several times.  It keeps me on a loop of the disaster relief question which i have answered.

It continues to say my IRA needs to be reviewed.  Anyone know how to get passed this? 

Level 2
Jan 20, 2025 9:34:24 AM

There is something wrong with the software…lots of folks are dealing with this.  TT needs to fix it.  

Level 3
Jan 20, 2025 9:37:34 AM

Is it telling you specifically about your IRA or is it something regarding a Required Minimum Deduction (RMD)?

Level 3
Jan 21, 2025 9:36:13 AM

Got my wife's 1099-R today from Edward Jones.  Entered it manually--as the downloading option isn't available until 1/29/25.  State Tax Withheld (Block 15) for her RMD is $110.  Got as far as Section 16 (State Distribution) where the 1099-R shows $0.00.  Entered that and got alert from TT stating that " State distribution amount can't be blank and can't be less than state tax withheld."  Can go any further.  In previous years she also received 1099-Rs with state tax owed and $0.00 in Block 16.  Never had an issue until now.  I contacted Edward Jones' Tax Hotline rep who said it appears to be a glitch in the Turbo Tax program.  I contacted two Turbo Tax "experts" by phone.  The first just quoted IRS rules--and suggested just putting in a number that equals or exceeds the $110 to "satisfy" the program.  Told her I wouldn't do that--as it may screw up my tax submission.  The second "expert" couldn't even pull up my account, and, after nearly 45 minutes, told me she has IT issues.  Told her I'd try to contact someone later.  Very frustrating.  Anyone else having similar problems?

Level 2
Jan 21, 2025 9:39:25 AM

Yes there is a problem.  I’ve also contacted TT twice and still no fix.  

Level 15
Jan 21, 2025 9:39:46 AM

Enter the distribution in box 16 with the amount from box 1 of the form 1099-R and continue.

Level 3
Jan 21, 2025 9:44:16 AM

Won't the IRS kick it back because it doesn't match the official 1099-R??

Level 3
Jan 21, 2025 9:46:31 AM

I've been using TT for 20 years.  You'd think they'd have this simple stuff figured out by now.

Level 2
Jan 21, 2025 9:48:15 AM

I’ve been using it since 2014…never had this issue before.  

Level 2
Jan 21, 2025 9:49:41 AM

My thoughts as well

Level 15
Jan 21, 2025 9:53:51 AM


@USAFVET wrote:

Won't the IRS kick it back because it doesn't match the official 1099-R??


The IRS does not look at the boxes on a Form 1099-R for state taxes.

Level 3
Jan 21, 2025 10:20:17 AM

I would guess that some government tax system (state?) is going to pick up the difference in the official 1099-R and my "fudged" input--and kick it back or delay it.  Right or wrong??

Level 15
Jan 21, 2025 10:22:48 AM

Probably not.  The state taxes withheld and the state distribution should not be a problem with the state tax authority.