I’m trying to withdraw money but it’s not allowing me

What kind of withdrawal are you trying to enter?   You'll get a 1099-R if you withdrew $10 or more from a retirement plan. Here's how to enter your 1099-R in TurboTax:

 

1. Open (continue) return if you don't already have it open.
2. Inside TurboTax, search for 1099-R and select the Jump to link in the search results.
3. Answer Yes on the Your 1099-R screen, then select Continue.
   • If you land on the Your 1099-R Entries screen instead, select Add Another 1099-R.
4. Select how you want to enter your 1099-R (import or type it in yourself) and then follow the instructions. You can add up to 20 1099-Rs.

Are you asking about withdrawing money from your prepaid Visa?

For help with your pre-paid Visa card:

Call  (888) 285-4169

 

There is a “Help” link in the top corner of the web site for the card:

 

https://www.turboprepaidcard.intuit.com/