I live in Canada - yet you keep asking me for "social security # instead of social insurance number - also you keep asking what state I lived in 2016, I lived in Canad

That's because you're in the wrong website. You're using the U.S. version of the program, and you're in the U.S. support forums for the program. You need to start at https://impotrapide.intuit.ca/tax-software/index.jsp  Once on that page, choose the language you desire (French or English) at the top right of that screen.