If you entered it initially by uploading a Picture, or PDF of the CSA-1099-R?
Then you should delete the entire form.
...then re-enter it entirely manually by typing in everything.
...Don't upload a picture of PDF of any tax form....if you can't get an "import" that comes directly from the provider's computers, you should just type in the data.
I deleted and entered manually and that did not work either. Thoughts?
Nope...without actually seeing what the issue is by sitting with you...no idea, other than Customer Support:
How do I contact TurboTax?
Did you get this resolved. I have been having the same issue.
You could try logging out of the program and logging back in. You can also clear your cache and cookies.
Please click here for instructions on how to clear your cache. Please click here for instructions on clearing your cookies.
You may also try using another browser.
Also, make sure that all updates have been run for your TurboTax program.
Click here for information on manually updating TurboTax.
You could also try calling TurboTax Customer service: Turbo Tax Customer Service
If you have additional information or questions regarding this, please return to Community and we would be glad to help.