I filed my 2019 taxes and had direct deposit but it seems my stimulus check went to a Turbo Debit card that I got for my 2018 tax return. I no longer have access to this card and cannot contact anyone for a new card since there is ONLY an automated phone service available.
I cannot login to the account online either since you need the card number to do so or reset your password.
I have sent emails to Intuit, Green Dot, and the IRS but haven't received any reply in over a week.
This is getting pretty ridiculous. The stimulus payment should have went to the account used in my 2019 tax return in the first place.
Due to unprecedented traffic you may experience some delays on the site or phone line. We know everyone is anxious to get their stimulus money and we appreciate your patience.
For additional questions, including how to receive a check, please go to the Turbo Visa Debit Card site: https://turbotax.intuit.com/stimulus-check/turbo-card/
As I explained in my post, the number you provided does not have any live reps. The only way to access the automated system to order a new card is if you have the last four digits of the card number, which I do not have since I no longer have access to the card.
When it asks me to enter my card number or SSN I enter my SSN and it says I have more than one card with them (one from 2018 tax return and one from 2019) and that I need to enter the last 4 digits of the card.
Furthermore, the automated system just tells you a recorded message to log into the website to get a new card, which I cannot do without the card.
This system is broken and causing me to not have access to the stimulus payment.
I will be contacting the BBB and the FDIC about this issue.
Inuit is a terrible company who has had more class action lawsuits against them for their monetary-focused practices than any other tax filing company.
Seems pretty typical for you to offer no assistance to customers unless they pay you additional fees for support for your broken system.
Again, this is all happening because you deposited the money to the wrong account.
@willjones1989 wrote:
I will be contacting the BBB and the FDIC about this issue.
Inuit is a terrible company who has had more class action lawsuits against them for their monetary-focused practices than any other tax filing company.
Seems pretty typical for you to offer no assistance to customers unless they pay you additional fees for support for your broken system.
Again, this is all happening because you deposited the money to the wrong account.
TurboTax/Intuit does not own or issue any type of debit card.
If you received a Turbo® Visa® Debit Card, that is an affinity card issued and owned by Green Dot Bank
If you have any questions or need assistance with your Turbo Prepaid Visa Card, visit TurboDebitCard.com or call us toll-free at (888) 285-4169.
The Turbo Visa Debit Card is provided by Green Dot Corporation and is issued by Green Dot Bank pursuant to a license from Visa U.S.A Inc. Green Dot Corporation is a member service provider for Green Dot Bank, Member FDIC. Visa is a registered trademark of Visa International Service Association. Green Dot is a registered trademark of Green Dot Corporation.
Green Dot Bank operates under the following registered trade names: GoBank, Green Dot Bank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage.
© 2020 Green Dot Corporation
TurboTax didn't deposit the money, the IRS did.
This FAQ site should answer your question.
https://www.irs.gov/coronavirus/economic-impact-payment-information-center
Funny how I get more responses and a faster response when I call your company out for its lawsuits than when I ask my actual question...
This is now my third time explaining that the number you CONTINUE to post is only an automated service that points back to the website.
I cannot get logged in without my card, which is needed to order a new card.
So broken.
@willjones1989 wrote:
Funny how I get more responses and a faster response when I call your company out for its lawsuits than when I ask my actual question...
This is the only post you have entered on this TurboTax user forum with the User ID of @willjones1989
We try to answer or provide guidance to any user for any type of problem or question, regardless of the issue, as quickly as possible. There are Volunteers on the this forum as was as TurboTax employees answering questions.
https://ttlc.intuit.com/community/user/viewprofilepage/user-id/2218250
We have no control over how the card company is handling this. We do know that there are lots of people experiencing the same issues you are. The only thing they have told us is:
Due to unprecedented traffic you may experience some delays on the site or phone line. We know everyone is anxious to get their stimulus money and we appreciate your patience.
I know this doesn't make it easier, but I can only say to keep trying the number and hope to get through. Sorry I don't have a better solution.
What does that have to do with anything?!
As I explained, I got more responses when I called your company out in my comment than when I posted the original questions. Regardless of how many posts I have made.
I have tried to number multiple times every day for over a week.
They say they are receiving lots of calls and there may be long hold times but this is a lie.
There is ABSOLUTELY NO WAY to speak to someone from this number. It is ONLY an automated system that tells you to access the website.
As it stands, there is NO WAY for someone to recover their account if they do not have access to their card.
But please, keep explaining how your company is not at fault when your company is the one who chose to use Green Dot for its payments. Typical.
please let me know if anything happens as im in the same exact situation !! its unreal
If you have a copy of your tax return from 2018, you can get the account number for the account associated with your Turbo Debit Card. The account number will be on line 83 of your tax return (specifically line 83c) which shows where the tax return will be direct deposited to. Note that this is not the card number, but rather the account number for the account the card is linked to.
With this account number you can send an email to onlinesupport at greendotcorp dot com (cannot link email in replies). You should include your name, address, phone number, and account number in the email along with a message explaining your situation. Explain that you no longer have access to this card and that you would like either someone to get in contact with you or have a new card sent out to you. They will reply to you within a few days and (hopefully) send you a new card.
Once you have your new card, you will be able yo create an online account for this card or reset your password if you have already created an account.
Hopefully you find this information useful as it took me weeks to figure this out without the help of Intuit, Green Dot, or the IRS. The levels of incompetence among these three companies is truly ridiculous and I would advise you not use them in the future.
Credit Karma, H&R Block, and IRS E-File can all be used in the future as opposed to Turbo Tax. Turbo Tax not only does not support its customers, it also used deceptive acts and practices to charge people for their "free" tax filing. Intuit has been the subject of multiple class action lawsuits and have proven themselves to be a terrible, untrustworthy, company that only cares about money (Thus why they offer such broken products and make you pay for tax support help even though you are in need of technical support help).
I have written to the Better Business Bureau (BBB) about this as well as contacted the FDIC about the practices of Green Dot. But I am sure Intuit does not care as it has plenty of other customers that it rips off who are not capable of getting resolutions.
I truly hope someone from Intuit reaches out to me to speak about ways they may rectify the issues they caused; but I am sure they will simply state that they are not responsible and, in turn, do nothing.
Please let as many people as you can know of the issues you faced with this company in effort to prevent them from making the same mistake of using this company.
I hope you are able to get this settled, because it's clear Intuit will do nothing to help with any of the problems they see. They will simply reply with the same responses they tell everyone and then be rude when you question them.
My refund also went to my card I no longer have access too. Have look up the account number and routing number but I can’t still access my funds without my password to the debt card. Turbo sent me a new card like 2 weeks ago but it the wrong card I never requested a new card either. Why isn’t there anything u can do if u don’t know the PIN number to ur old card or have access to ur old account if u lost ur card it’s **bleep**ing crazy. U can’t even transfer ur funds to another debit card without knowing the the card number I know everything else but my password to get in my account. Why isn’t there a 24 hr hotline or live person to get ahold in the weekend now I gotta wait until Monday
Hey, have you already tried calling the number and choosing the option staying you never received a card? If so, ignore all this but if not you might give it a shot cuz it worked for me even though I had in fact received a card last year. I was having almost the exact same issue as you for like a **bleep** week, minus the two accounts thing, and I FINALLY got to speak with a real live human being and ordered a new card (I don't have my old card or ANY of the account info either). I can't promise this will work for you but it did work for me, but of course it is yet to be determined if my new card ever does actually arrive as promised. I called the number everyone keeps repeating, which yes, is an insanely annoying and repetitive automated system, but I just learned WILL eventually connect you to a rep.
SO. call [phone number removed] (AGAIN, I know),
After the longass Covid spiel, enter your SS# and birthdate when prompted.
Then choose the option that says you NEVER RECEIVED A CARD, not that you want to report it lost or stolen. I believe that is option 1.
At that point, I was connected to an actual human at a call center and after i explained what was going on, she asked for my name and the address that the old card was sent to, the address that was printed on the old card, which in my case happens to be an apt i no longer live at. That is the only mailing address they will be able to mail a replacement card to, unless you are able to provide a valid photo ID and utility bill (I was not able to do so). So I plan to call the post office tmrw and request that they hold my mail so it doesn't end up at an apt I no longer live in. I am not sure if they will be able to help you because, as you mentioned, you have the two accounts hangup, but I would imagine they could offer you at least more help than anyone on here has been able to.
Again, sorry if this is repetitive or doesn't help you at all, but my fingers are crossed for ya cuz I know how frustrated I was/am with this dumpster fire of a situation!!! Good luck, man! Hope it helps.