You can have up to 5 accounts that use the same
email address for notification purposes. A User ID may be an email
address, but it doesn't have to be. It might be only part of an email
address, or it can be anything at all.
Is it your name, address, etc. in that account? Or does it look like someone else's account?
It's my name. Kids name. My ex husband remarried another Tamara spelled diffenert and he was in a combat zone. So it a bit weird. Plus my federal was already accepted so I don't know what to do.
It's like it started my federal all over. I didn't admend my federal. I just needed to finish my state
I suspect you have multiple accounts, especially since you said it acted like it started ove. I'll tell you how to troubleshoot below for multiple accounts..
I just wanted to be sure it wasn't a stranger gaining access to your account.
So try my steps below to find the right account. That might explain what you are experiencing. That may be an account you or your ex-spouse used last year.
If you are concerned that someone accessed your account, here's how to reach TurboTax Support.
FAQ: How do I contact TurboTax?
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/3401489">https://ttlc.intuit.com/questions/3401489</a>
I just changed my password. I've been useing turbo tax since 2011 an never had these problems
You're welcome. Were you able to discover another account with your completed return?
I did thank you. That was all so Unnecessary if you think about. I was so stressed out. Thank you for you help. Hope that doesn't happen again.
Great news! Now you can put your feet up and relax. 🙂 Good luck.
You can have up to 5 accounts that use the same
email address for notification purposes. A User ID may be an email
address, but it doesn't have to be. It might be only part of an email
address, or it can be anything at all.