Are you married? Are you filing a Joint return or Married filing Separate. If you are filing MFS you might need to go to My Info and check what you said deduction your spouse is taking. Are your Itemized Deductions more than the Standard Deduction?
If the FAQ instructions don't work you should call in.
How to contact Turbo Tax
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991
What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
