FYI - What ever help line you called was surely a scam number. Turbo Tax doesn't charge anything. Don't call phone numbers you find on the internet. There is only one way to contact support.
How to contact Turbo Tax
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991
What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
