Most of us who post and answer here (like me and xmasbaby) are not experts and not employees. We are just other users like you. This is a public user forum. You should post in the forum so more people can see you question and maybe someone else can help you and will know the answer.
Or call in, How to contact Turbo Tax
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991
What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
