Please see this Turbo Tax help article. Download the state program for TurboTax for Mac.
https://ttlc.intuit.com/community/installing/help/download-turbotax-state-mac/00/26002
If you are still experiencing issues, please contact support.
This FAQ will provide you with the steps to contact an agent.
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
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