The $25 to efile state? That is not for protection. Did you already pay it? Were you able to efile state? If you have to print and mail you can ask for a refund.
How to contact Turbo Tax
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991
What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
