What is key 1? Is that the 16 digit License Code? Are you in Canada? This is the USA forum. In the US if you bought at Costco that is the Desktop program you need to download and install on your computer. You can’t apply it to the Online version.
How to install and Activate the Desktop CD/Download program with a License Code
How to install TurboTax CD/Download software with license code
If you entered your info into the Online version you can move it to the Desktop program without paying for Online. To continue in the desktop version see this…….
https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...
