It sounds like you might be confusing paying the fees for using TurboTax to prepare your federal and state tax returns with tax due to the state or a state refund. It is not clear if you even filed your state return, or if it was accepted.
You need to look in the account you used to prepare your 2023 tax return and see what it says. Your account will show you if your 2023 federal return was accepted and it will show you if your 2023 state return was accepted. If the account says the state was accepted, then you will need to follow up with the state to see what happened to your refund. If your account says the state was rejected, "Printed" or "ready to mail" that means the state did not even get your state return. If that is the situation then you have to print the state return and file it by mail. E-filing is closed for 2023.
Find the account you used for 2023:
You have to access your own account and/or print it for yourself using exactly the same account and user ID that you used when you prepared the return.
https://myturbotax.intuit.com/
Start a 2024 return online and enter some personal information so that the menu on the left opens up and lets you access your past year returns.
https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...
https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/save-2021-turbo...
Many people have multiple TT accounts and forget how to access them. Log out of the account you are in now.
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-...
Account Recovery
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
