Call customer service and ask if they can put the Desktop program in your account. You will need a full Windows or Mac computer to install it. Then......
First save the tax file from Online. You can download the .tax2023 data file without paying for Online and continue in the desktop version
https://ttlc.intuit.com/community/saving/help/how-do-i-save-my-turbotax-online-return-as-a-tax-data-...
You need to install the program on your computer and move your online return to the Desktop program. How to switch…….
https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...
After you get the program installed the first thing to do before you open your tax return .tax file is to update the program and install any state programs you had. Then open your file. So you first might need to start a fake return to be able to download the state program (go to FILE - NEW).
