Because you are in the Basic version. It doesn't come with the free state. Call in and ask for the state download for 2020.
How to contact Turbo Taxhttps://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991What is the Turbo Tax phone numberhttps://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
