TurboTax never receives anyone's refund. If you used refund processing for the tax return you filed for the year they based your EIP payment on, the $600 likely ended up going to the account you used for that. Did you use a Turbo prepaid card, or a Credit Karma card? There was a lot of confusion with those $600 payments----the IRS messed up in some instances---and sent the money to those accounts that were used by the third party bank that handles refund processing.
Your tax refund was not sent to TurboTax. TurboTax does not handle your refund at all.
Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.
You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com
https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service
https://ttlc.intuit.com/community/refunds/help/who-provides-pay-with-my-refund/00/26410
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
