Why?  They usually don't give refunds for the Online version since you don't have to pay until you file or want to print.   But you can ask.  How to contact Turbo Tax
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

If you have competed and filed the 2021 tax return using the TurboTax online editions there is no refund for the account fees.