@ericisb123 I don't understand why you had to buy the Desktop program? Did you want to?
You can move your Online file to the Desktop program and continue without paying for Online or needing to reenter your info.
To continue in the desktop version see this…….
https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...
Download the .tax2021 file for free
How do I save my TurboTax Online return as a tax data file?
After you get the program installed the first thing to do before you open your tax return .tax file is to update the program and install any state programs you had. Then open your file. So you first might need to start a fake return to be able to download the state program (go to FILE - NEW).
But I would also call in and complain. Never heard of it asking you to switch to the Desktop program. What were you trying to enter? Do you want to file federal joint but state separately? The Desktop program is better for that.
