Intuit and Turbo Tax does not receive refunds or touch your money.
Are you having the fees deducted from your refund? Then it goes through another bank first to take the fees out.
Who provides Pay with Refund?
https://ttlc.intuit.com/community/refunds/help/who-provides-pay-with-my-refund/00/26410
Contact Customer Service
5am-5pm Pacific Time
Monday-Friday
https://support.turbotax.intuit.com/contact/
What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
