That link is not a Turbo Tax website and not Turbo Tax support.
Turbo Tax Refund Policy…
https://ttlc.intuit.com/community/charges-and-fees/help/our-turbotax-satisfaction-guaranteed-refund-...
You can call and ask
Contact Customer Service5am-5pm Pacific TimeMonday-Fridayhttps://support.turbotax.intuit.com/contact/What is the Turbo Tax phone numberhttps://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
