Try to delete the routing and account number completely and then re-enter it. Do not copy and paste the numbers into TurboTax as that can cause an error as well. If you are using TurboTax Online, clear your browser's cache and delete cookies before re-entering the account numbers.
If you continue to have issues please see the link below to contact one of our TurboTax representatives for further assistance:
What is the TurboTax phone number?
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