The Satisfaction Guaranteed Policy says that if you're not satisfied with your TurboTax software, you can return it within 60 days of purchase for a full refund. There is also TurboTax Accurate Calculation Guarantee, if you pay an IRS or state penalty or interest because of a TurboTax calculation error, we'll pay you the penalty and interest. In this case, I would suggest reaching out to TurboTax directly for assistance with requesting a refund for your case:
TurboTax Customer Support
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