I found this error but it doesn't sound like it applies to you.
https://ttlc.intuit.com/community/tax-topics/help/why-does-turbotax-desktop-for-windows-say-i-ve-rea...
You need to call in,
How to contact Turbo Taxhttps://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991What is the Turbo Tax phone numberhttps://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
