If you installed from the CD it seems you can not download it from online now. You can't do both CD and download. See the new info on this FAQ
https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-...
So you need to call in to get the download pushed to your account. How to contact Turbo Taxhttps://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991What is the Turbo Tax phone numberhttps://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
