Your accounts must be connected for this to work. This means you log into QuickBooks Self-Employed and either TurboTax Self-Employed or TurboTax Live Self-Employed with the same sign in credentials.
https://ttlc.intuit.com/community/entering-importing/help/how-do-i-send-my-quickbooks-self-employed-...
Please contact support via phone for assistance with this if you need more help; contact details can be found here
