And does your computer have Window System Requirements
https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-...
Otherwise, Contact Customer Service5am-5pm Pacific TimeMonday-Fridayhttps://support.turbotax.intuit.com/contact/What is the Turbo Tax phone numberhttps://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
