this was a problem last year as well...and it uses up an install
I think @Critter-3 figured it out last year (and may correct me if I have this wrong)
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But I think the issue was tracked to the exact computer setup you had when you first installed the program.
1) If you had any kind of a usb device or flash memory inserted in a port when you first installed the software, it has to be present again when you run an update. Otherwise, it will ask for the code and use up an installation
or
2) IF no device was installed in a port when the software was initially installed, and there is one in a port when you run the update...then it will ask for the code and use up an installation.
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Use them up uselessly....you can always try customer support during working hours to see if they have another solution (or allow you a new code):
What is the TurboTax phone number? (intuit.com)
____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
