Are you on Windows or Mac? If you can't install the CD you can get a download.
Use this FAQ to get the download if you can't use the CD.https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-...
There should be a card in the CD case that says how to download it and you will need the 14 or 16 digit code from it to enter.
Or call Contact Customer Service
5am-5pm Pacific Time
Monday-Friday
https://support.turbotax.intuit.com/contact/
What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
