The 2020 program uses a 16 digit code ... the 14 digit code was used for the 2019 program ... so are you entering in the correct one ?
Where is the License Code?
https://ttlc.intuit.com/community/tax-topics/help/i-can-t-find-my-license-code/01/852973
The downloaded version never needs to be upgraded as all downloaded versions can handle all the tax forms ... so did you log into the ONLINE program by mistake ?
