When there are unexpected results such as not being able to select your preference from a dropdown menu, it may be from other system issues.
For more possible solutions, see:
Troubleshoot blank screens, missing buttons, or missing images.
Allow cookies and pop-ups.
Administrator rights in Windows 7, 8, and 10.
Otherwise, please call (800) 446 - 8848. For more information about ways to contact TurboTax, see: What is the TurboTax phone number? They will be able to see your screen which could help provide a faster resolution.
