How do I access my password protected TurboTax Desktop file if I forgot the password?
TurboTax offers the ability to password protect your tax files in both Windows and Mac. If you forget the password, here are a few ways you can attempt to recover access to your file.
PC
Select Forgot Password in the password request pop-up to answer your security question. That will get you back in. Once you're back in, you can select Password from the File menu if you want to update or remove your password altogether.
Mac not using Keychain
If you haven't given TurboTax Keychain access, you can select Forgot Password in the password request pop-up to answer your security question. That'll get you back in. Once you're back in, you can select Password Encrypt from the File menu if you want to update or remove your password altogether.
Mac using Keychain
In some rare cases if you've given Keychain access to TurboTax, you can go to Applications > Other > Keychain access > Keychains > Login > Category > Passwords > find Intuit or TurboTax and right-click Get Info > Attributes > Show Password.
You will be prompted for your Mac password and it'll show you the password you used to encrypt your TurboTax file. This is may not work for all users.
Disclaimer
Password protection of TurboTax CD/Download files is set by the user. TurboTax can't assist in unlocking the file or removing the encryption. If these steps don't help, you'll need to start over in a new file.
SLN98258
FAQ's :
https://ttlc.intuit.com/questions/2565836-how-can-i-protect-the-tax-files-on-my-computer
https://ttlc.intuit.com/questions/1900629-how-do-i-password-protect-my-tax-file-in-the-turbotax-for-...
https://ttlc.intuit.com/questions/1914893-how-do-i-password-protect-my-tax-file-in-the-turbotax-for-...
Why am I getting a password reset option every time I log in to TurboTax Online?
Some customers are experiencing a request to reset their password every time they attempt to log in to TurboTax Online.
Try this
In many cases this is occurring because an incorrect user id is being used to attempt to login. This is occurring because your browser remembers certain information and as you begin to type your user id it pre-fills the incorrect user id. Please try the steps below to determine if this is what is causing the password reset.
- Go to the Login screen on TurboTax.com and select the I forgot my User ID or password option to sign back into your account.
- Once you successfully reset your password and get logged into your account select My Account > Account Settings.
- Once in account settings select Profile and verify your User ID
https://ttlc.intuit.com/replies/5653705
