First, be sure you have the minimum system requirements: Minimum system requirements for TurboTax Windows software
Here's some solutions that have helped others. A blank activation screen may be related to either a screen resolution or scaling problem in your Windows settings.
In your Windows Settings do you have scaling set to a higher value than the normal 100%? If so, change it back to 100%. Once the license code is entered and activated, you can later change your scaling setting back like it was.
In Windows 10 to get to the scaling or resolution settings click the Windows start button in lower left corner, then choose Settings (gear icon), then System, then Display.
If lowering the scaling to 100% didn't help, then it may be screen resolution. Try a lower screen resolution such as 800x600. Once you get the license activated, you can revert your resolution setting back like it was.
"mesquitebean Level 15"
Please see the TurboTax Articles below for additional troubleshooting help:
If you are unable to download the program from your CD, you can contact Product Support to send you a download. Please have the CD and purchase information available when contacting them.
Follow these instructions to connect with TurboTax Customer Care who is specially-trained to handle your unique question or concern. Live help is available from 5:00 AM to 9:00 PM Pacific, seven days a week.
If you're using the TurboTax CD/Download software or can't sign into your TurboTax account, click here to contact us. Ask your question, click Continue, and follow our onscreen instructions.
If you need further assistance, you may also reach back out to us here in the forum.
