If you normally use the download version than it was carried over from the previously filed return and itemized the state refund. If you just input information into TurboTax Online for the first time, the program doesn't know that you itemized ect.
Please see the directions in the TurboTax article below on how to transfer your information: How do I transfer last year's return into TurboTax Online?
If you already started your 2020 return in TurboTax Online, transferring will clear any info you have already entered. Please keep in mind, a .tax file from a previous year won't transfer if the file is password protected.
Here's how to transfer:
You have to use TurboTax Online on your computer to do this transfer (it won't work from a mobile device/mobile web, or in the mobile app).
Sign in to TurboTax Online and start a new return, or open or continue a return you already started.
After the screen has loaded, select the Tax Tools drop-down menu in the left menu and then select Tools.
In the pop-up window, select the Transfer last year's TurboTax return from your computer link. (If you don’t see this option, you may need to clear and start over.)
Follow the instructions to finish transferring your file.
