@Cristaharmon726 If you have already tried clearing cache, cookies and switching browsers, then there are a couple of things that you can try to get past this snag:
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Try closing and completing logging out of TurboTax
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Compete a disk cleanup,
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Restart your computer.
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If you've enabled pop-up blocking in your web browser, please turn it off and try again.
Please also see the TurboTax FAQ below for additional suggestions:
Please reach out to us if you need further assistance.
