Many people have found that they needed to delete all files associated with TurboTax from their Mac, then download the latest version of TT20 from the downloads page and install it.
Use these instructions to remove TurboTax and all it's hidden files.
Remove and reinstall TurboTax for Mac
If still no luck please reach out to TurboTax Customer Care and they will be able to answer those questions.
The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below. Use the web form and type your question or a keyword. You will get an appropriate phone number for your issue. (You will not get a phone number if you use the link outside of operating hours.) We're open daily from 5:00 AM to 9:00 PM PT.
