I just want to clarify that this is the correct rejection code that you received? I have checked our database, but I have not been able to locate that particular rejection code. Please follow the directions below on how to fix a rejected return.
However, if this does not resolve your issue, please note the exact message and where you are encountering that message in the program. We will work with you towards a resolution to file your return accurately. Please click the link to contact TurboTax customer support.
An e-file rejection just means that some things on your return don't match the IRS database.
If you received an ACTION NEEDED! email from turbotax@intuit.com, it'll give you a brief explanation of your reject and how to update it. You can also do this:
- Sign in to your TurboTax account and select Fix my return to see your reject code and explanation.
- Follow any “fix it” instructions to update the info causing the reject.
- Select File in the left-hand menu to refile your return, either e-file or file by mail.
Please click How do I fix a rejected return? to learn more.
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