There is not a phone number to contact First Century Bank, regarding the Refund Advance, you will be contacted by them. If you apply for a Refund Advance, your application will need to be approved by First Century Bank, N.A. before you can receive your advance. This happens after the IRS accepts your tax return and right now it is most likely moving slower than normal due to Covid19 and limited staffing.
If you did not meet the qualification criteria for the Refund Advance. First Century Bank NA will send you an email explaining why you weren’t eligible for the Refund Advance. If you don't qualify, you'll receive an email confirming you won’t receive a Refund Advance. It will include information about why you were not eligible for a Refund Advance. Your federal refund (minus any other agreed upon fees) will be loaded onto a Turbo Visa Debit Card.1
For more information, please see the link below:
Offer details and disclosures for the Refund Advance program
