See this TurboTax support FAQ if the license code is not working - https://ttlc.intuit.com/community/tax-topics/help/my-code-doesn-t-work/01/871966

I cannot get my license code to work. Could I please talk to a person.

I am not a new member! I have used Turbo Tax for several years.

If your license code isn’t working to activate the TurboTax software, it may be because you’ve entered it incorrectly. Please see the FAQ link posted below for additional assistance. If you still need assistance, please reach out to TurboTax customer support.

My code doesn't work

the turbotax box comes up for me to put my license code into. however the box is not highlighted and will not accept my license code.

If you are unable to enter your license code, please click here to contact customer support. 

I have purchased my tax program from Costco and have tried several times to put the licence code in and it will not work.  This is the first year that I have had such issues.   I have used this program for over 15 years and I am very disappointed in it this year.  Please help.

@GFO Please contact Customer Support regarding this issue; contact details can be found here.

My license code is not working. Is anyone going to help me?

If your license code isn’t working to activate the TurboTax software, it may be because you’ve entered it incorrectly.    Double-check your code and enter it carefully in the License code box on the installation screen.

• Note: Your license code is not case sensitive—you don’t need to worry about capitalization. You also don’t need to enter the dashes when typing in your code. Just enter the numbers and letters exactly how they appear.

Error codes  - Find your error code on this list for a possible solution

If you’re still having trouble with your code, Contact us.

have some one call me  [phone number removed]

Community is a public forum and we do not have access to your personal information, therefore, we are unable to call you. If you'd like to speak to a TurboTax representative for assistance with your license code, please see the instructions in the link below.

What is the TurboTax phone number? 

@loranrclarK

When typing in the licensing code the program is adding dashes were none.

XXXX-XXXX-X-1-XXXX  should be :  [product key removed]

Please see the FAQ link provided below. If you are still having issues with the license code you would want to reach out to TurboTax customer support:

My code doesn't work