What happens when you sign onto your download account and click on the download button - https://shopping.turbotax.intuit.com/unified/downloads?route=myaccounts

How to find your download on a Windows personal computer - https://ttlc.intuit.com/community/installing/help/find-your-turbotax-for-windows-software-download/0...

How to find your download on a Mac personal computer - https://ttlc.intuit.com/community/installing/help/find-your-turbotax-for-mac-software-download/01/25...

what does the email SPECIFICALLY state?  I was on the phone with TT support yesterday on a separate matter and they said the download won't be available for another week or two - no firm date. 

I did receive an email yesterday that my CD is being mailed and that I could download the software, but NO WHERE did it state that it is CURRENTLY available. 

from the email I received: 

If you are an ADVANTAGE member you get free downloads with the CD purchase ... access them by logging into your advantage account ...

To access, sign in to your TurboTax Advantage account and select Downloads.

If you only ordered the CD you will need to wait for it to come as you need the license code. Shipping for those has not been posted yet ... usually around Thanksgiving. 

Downloads started Monday after noon this week  11/9. 

that is interesting as a) I am Advantage, b) the CD is on its way via mail (I asked for it), c) the TT website notes the 2020 software I purchased and the license code, but the slot for the download is blank.  

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or –

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Or –

Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)