Somehow you upgraded to the LIVE expert help feature for higher cost. How to remove Turbo Tax Live. There are 2 different ways to remove Live depending on how you added it
https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-turbotax-live/00/27312
Then to go back to a lower version or the Free Edition you can try to clear and start over https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-clear-and-start-over-in-turbotax-onli...
But buying the Desktop program has more features and advantages over the Online version. For one thing you can buy a lower version. All the Desktop programs have the same forms. You just get more help and guidance in the higher versions. And you can see the actual forms. And you can do more than 1 return. Etc.
