Get your taxes done using TurboTax
Sure sounds like you are accidentally in the Online version and not in the Desktop program. When you did your return was there a black menu bar on the left Side? That is online. Desktop has a blue bar across the top. That happens a lot people end up in the wrong one. You don't log in or off using the Desktop program.
Did you get the program installed? Did you have to enter the 14digit License Code? Amazon article on how to download software,
http://www.amazon.com/gp/help/customer/display.html?nodeId=201380160
You can move your Online file to the Desktop program and continue without paying for Online or needing to reenter your info.
To continue in the desktop version see this…….
After you get the program installed the first thing to do before you open your tax return .tax file is to update the program and install any state programs you had. Then open your file. So you first might need to start a fake return to be able to download the state program (go to FILE - NEW).
How to install on Windows
How to install on Mac
The Desktop program looks like this. See the menus going across the top?
