@nehamalhotra23 wrote:
Thank you for your prompt response! Yes, I paid for and started the process using Online version TurboTax Deluxe 2018 but never filed. - Would it be possible for me to use the software to fill the forms (I understand that actual filing will be offline)?
- How can download the software without having to pay again?
If you paid for 2018 Online Deluxe, you can phone TurboTax and tell them your situation and ask for a complimentary download of the 2018 software. I'll tell you how to reach TurboTax Support below.
Once you install the 2018 software, you can either start from scratch, or if you want to finish the 2018 return you started online, you can download the *.tax2018 data file and open it in the 2018 software. To download the tax file, go to "Your Tax Returns & Documents", expand that section, and choose tax year 2018.
If your *.tax2018 data file has a state return in it, before opening the file you need to download the state program into your installed software first, or you'll get an error message. To do that, you may have to start a dummy 2018 return just long enough to download the state program.
Minimum system requirements for Windows version:
https://ttlc.intuit.com/questions/1901571-minimum-system-requirements-for-turbotax-windows-software
Minimum system requirements for Mac version:
https://ttlc.intuit.com/questions/1899173-minimum-system-requirements-for-turbotax-mac-software
Support hours are 5AM-5PM Pacific (8AM-8PM Eastern), Mon-Fri
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
Or use this contact form to get a phone number:
https://support.turbotax.intuit.com/contact
