@TimWhiteside wrote:
I am having the same issue. Updates won't load. It just sits there saying it will take approximately 2 minutes and nothing. I TRIED to uninstall and that hangs up and just sits there. I tried to reinstall, however it wont let me because the program already exists. So I tell it to remove it and it and like everything else sits there and does nothing. I have already prepared my taxes. I was trying to E-file but I needed to "update". That's when all of the problems started. Now I can't even open the program anymore because it partially uninstalled files from the program.
How can I TALK to someone to walk me through this?
I have restarted my computer and I have closed everything else
I'll tell you how to phone Customer Support at the end of this posting.
For the uninstall problem, you can try to forcefully uninstall it. I don't know if you are using Windows 7,8,10 or Mac..
Forcefully uninstall TT for Windows:
https://ttlc.intuit.com/community/installing/help/forcefully-uninstall-and-reinstall-turbotax/01/260...
Forcefully uninstall TT for Mac:
https://ttlc.intuit.com/community/installing/help/remove-uninstall-turbotax-for-mac/01/26050
Also, you mentioned an update message during efiling. Were you in a loop, like one of these 2 FAQ?
https://ttlc.intuit.com/community/tax-topics/help/there-is-an-update-available-for-your-version-of-t...
and
https://ttlc.intuit.com/community/tax-topics/help/state-loop-indicates-turbotax-is-up-to-date-after-...
Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week
Use this contact form to get a phone number, or possibly schedule a call back.
Be sure to indicate in the dropdown product list you are using the CD/download version.
https://support.turbotax.intuit.com/contact
