We don't know what product you are using and what kinds of income you have, and what you are being charged for. In the absence of any information, all I can do is tell you about the 2 free products.
TurboTax has 2 free products I'll tell you about both free products below.
If you haven't already paid, you may be able to change editions. Read this whole answer carefully first before making a decision.
The regular Free Edition is for very simple returns and not everyone can use it. Certain forms are not available in Free Edition and require an upgrade to Deluxe or Premier or higher, such as one of Schedules 1-3, itemized deductions, education credits, student loan interest, retirement savers credit, etc. Did you start in Free Edition and had to upgrade? See this FAQ on some situations where one cannot use Free Edition:
FAQ: Why do I have to upgrade from Free Edition?
https://ttlc.intuit.com/community/upgrading/help/why-do-i-have-to-upgrade-from-free-edition/00/26379
If you have a very simple return, don't need Schedules 1-3, and are sure you don't otherwise need Deluxe or Premier, here's how to start over and choose regular Free Edition:
FAQ: How do I clear and start over in Online TurboTax?
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-clear-and-start-over-in-turbotax-onli...
The other free product (TurboTax IRS Free File Program) is fully-featured and can prepare all the usual forms and schedules. It is even more powerful than Deluxe or Premier, if you qualify. For example, in addition to Schedules 1-3 it can prepare Schedules C, D, E, F, etc., and enter K-1. But you have to meet one of the qualifications to use. See below:
To qualify for free 2019 federal and state tax returns through the IRS Free File Program delivered by TurboTax, you just need to meet one of these requirements:
- Your 2019 AGI is $36,000 or less (for Married Filing Jointly returns, combined AGI of both spouses cannot be over that limit), or
- You qualify for the Earned Income Tax Credit (EITC); or
- In 2019, you served as active duty military (including Reservists and National Guard) with a maximum AGI of $69,000, and you have a military-issued W-2.
If you qualify for that program and want to use it, see these 2 FAQs:
FAQ: What is the TurboTax IRS Free File Program?
https://ttlc.intuit.com/community/choosing-a-product/help/what-is-the-turbotax-free-file-program/01/...
and
FAQ: How do I switch to the TurboTax IRS Free File Program?
https://ttlc.intuit.com/community/downgrading/help/how-do-i-switch-to-turbotax-free-file-program/00/...
