@gzzhuyi
If you select the Transmit Returns Now button, and it doesn't seem to be working, the most likely source of the problem is “cookies,” little pieces of code that are sent to your browser so we can personalize your experience.
- If you've enabled pop-up blocking in your web browser, please turn it off and try again.
- If it's still not working, tryagain using a different web browser. (For example, if you're using Chrome, try using Explorer or Safari instead.)
- If those suggestions didn't help, try going back to your first browser and delete cookies.
(Please be aware that other sites use cookies too and if you delete them, it could interfere with how those sites work.)
What if you don't see anything after it says "please complete the action below"?
What you should be seeing is a "captcha," screen, which helps prevent fraud by asking you to identify pictures before you can proceed.
Try steps 2 and 3 above, which should fix the problem.
What if that didn't work?
Are you using a wireless or wired connection?
Have you reset your modem and router?
Advanced troubleshooting
If you can’t e-file no matter what, you can still print and mail your return
