It depends. It may be worth downloading onto a different device to proceed, particularly if the device you are using is not newer.
Here are some other tips, in case they cover additional options not already tried.
Here are some tips for installation to verify what has been done or for help if you do choose to download on another device:
In TurboTax Desktop:
First, click these links for troubleshooting the installation.
If you are still experiencing unexpected results, please call in to TurboTax - click the link for your call-in options - and tell them you were given this message from the TurboTax Employee Experts in Community for the Call Center Team:
- your program is not updating.
- This is a known issue.
- The solution is for the call center pro's to push you
- first the federal software, and
- then the state.
Everything will work after the new download.
