Are you using QuickBooks online or the Desktop program?
You can only import Quickbooks to Turbo Tax Business if Quickbooks is installed on the same Windows computer. So you can not import from QuickBooks Online or QuickBooks for Mac.
otherwise Contact Customer Service
5am-9pm Pacific Time Monday - Sunday
https://support.turbotax.intuit.com/contact/
What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
